What should I bring while my dog is boarding?

We provide beds, blankets, bowls, toys, treats, and everything else that your dog needs for a comfortable stay with us. We do not accept padded beds, toys, or blankets. Leashes and collars, along with any other unused belongings, will be stored in your dog’s cubby and labeled with his/her name.

Are all of the dogs kept together?

Dogs are grouped into 2 or 3 play yards according to size, temperment and/or activity level.  We have a group for small dogs, for highly active dogs, and for less active or older dogs. All dogs must be comfortable in the group they are in. If they seem to be uncomfortable or shy, we may move them to a more appropriate group.

What if my dog doesn't want to play in the group or is not suitable for the group?

We have a section of the pet resort where dogs stay in their own yard with a covered structure to keep them comfortable and safe. They have plenty of fresh air, shade, water, a cot for resting, and their own dog run (17ft x 5ft) with a view of the trees. All dogs are brought indoors for the night and they never sleep outside. This is a great alternative to a kennel and your dog will have plenty of room to run.

If my dog isn't spayed or neutered can they still come to Ruff House Pet Resort?

We DO NOT accept females in heat. If your dog is not spayed or neutered they can stay at Ruff House Pet Resort but will not be eligible to play with the group. They will have their own kennel run for the day and will come inside to sleep. You may request private walks, fitness camp, or play time for an additional fee.

Why do you require the Bordetella vaccination every 6 months?

It is important that we take precautions to keep our guests free from illness. Bordetella vaccine is used to prevent Tracheobronchitis (commonly known as Kennel Cough). It is an airborne disease that causes upper respiratory problems. Once Kennel Cough is discovered it is likely to spread quickly. Although it is rarely a serious illness, it requires a veterinary diagnosis and possible treatment. Bordetella vaccine is one of the most effective ways to prevent your dog from getting this illness.

Are you limited to dogs only?

Our Pet Resort is designed for dogs and our staff is trained in dog behavior, health, and temperament specific to them. We may consider adding a section specifically for cats in the future but for now, we are only accepting dogs.

Do I have to bring my own food?

We offer "house food” for our boarding dogs at no charge. Our house food, is a Lamb and Rice formula kibble that is easy to digest and the dogs like the taste. If you would like to bring your own food, we ask that you please mark it appropriately with your dogs name and the serving size. We feed twice a day for boarding dogs and upon request for day care dogs.

If your pet’s food needs to be refrigerated or heated, we can do both. If your pet requires a special diet, we are careful to make sure that all your instructions are followed and documented.

Do you accept any breed of dog?

We do not accept Pit Bull Breeds. An evaluation is required, for all other dogs regardless of their breed. We will determine their play style and temperament and choose which yard is most appropriate for your dog. If a dog is aggressive towards people or other dogs they will not be accepted.
What if my pet needs medication?

We will be happy to administer medication for your pet at no charge. We ask that you bring the medication, clearly marked with your pet’s name, and the exact instructions on when and how much to give. Please contact us to discuss because we may recommend boarding with a Veterinarian as a better alternative.

Where do the dogs sleep?

For our larger guests or multiple family members, we have 6’ X 4’ indoor kennels. Each kennel has a cot for sleeping, blankets, a water bowl and anything special brought from home. Our smaller guests sleep in comfortable padded crates in a separate enclosed building with all the comforts of home. All sleeping areas are temperature controlled with heat in the Winter and air conditioning in the Summer.

Why are you closed from 12:00pm-2:00pm every day?

We are open 7 days a week from 6:30am to 6:30pm but closed 2 hours for customer drop-off and pick-up. It is very important that we provide naptime for the dogs and clean their play yards during these hours. It is difficult for them to settle down unless we provide a quiet and dark environment for them. We understand that this may be inconvenient but it is all part of our goal to make sure that Ruff House Pet Resort is a fun, safe, happy and clean place to stay!